• اللغة العربية
Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony

An Intensive 5-day Training Course

Certificate in Self-Awareness
and Conflict Resolution:
Enhancing Workplace Harmony

Building Emotional Intelligence to Navigate and Resolve Workplace Challenges

UPCOMING SESSIONS

Classroom sessions
DateVenueFee
16-20 Jun 2025Dubai - UAE$5,950RESERVE A SEAT
25-29 Aug 2025Dubai - UAE$5,950RESERVE A SEAT
20-24 Oct 2025Dubai - UAE$5,950RESERVE A SEAT
15-19 Dec 2025Dubai - UAE$5,950RESERVE A SEAT
16-20 Mar 2026Dubai - UAE$5,950RESERVE A SEAT

Training Course Overview

In today’s fast-paced work environment, conflicts are inevitable. However, they don’t have to harm workplace harmony. The Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony training course emphasizes the crucial role of self-awareness in resolving conflicts. It equips participants with the tools to recognize, understand, and manage their emotions and behaviors. By enhancing emotional intelligence and strengthening interpersonal skills, participants will learn how to handle conflicts constructively, transforming potential disruptions into opportunities for growth and collaboration. With a solid foundation in self-awareness, individuals can promote a culture of mutual respect, understanding, and cooperation, creating a harmonious and productive work environment.

Training Course Objectives

By the end of this training course, participants will be able to:

  • Understand the connection between self-awareness and conflict resolution
  • Develop emotional intelligence for effective communication and empathy
  • Identify personal conflict triggers and behavioral patterns
  • Apply practical techniques to de-escalate conflicts and foster collaboration
  • Build strategies to maintain workplace harmony and enhance team dynamics

Designed for

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers and team leaders responsible for fostering a positive work environment
  • HR professionals looking to enhance conflict resolution strategies
  • Employees aiming to improve their interpersonal skills and collaboration
  • Individuals seeking personal growth in self-awareness and emotional intelligence

Learning Methods

This Anderson training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.

The Course Outline

Day One: The Foundations of Self-Awareness
  • Defining self-awareness and its role in personal and professional growth
  • Emotional intelligence: The cornerstone of effective conflict resolution
  • Identifying personal values, beliefs, and behavioral tendencies
  • Exercises: Reflective journaling and self-assessment tools
Day Two: Understanding Workplace Conflict
  • Common sources and types of workplace conflict
  • The role of emotions in escalating or resolving conflicts
  • Recognizing personal conflict triggers and their impact
  • Group activity: Analyzing real-world conflict scenarios
Day Three: Effective Communication and Emotional Regulation
  • Building active listening and empathy skills
  • Techniques for managing emotional responses during conflicts
  • The art of assertive communication for constructive dialogue
  • Practice session: Role-playing conflict resolution scenarios
Day Four: Conflict Resolution Strategies
  • Conflict resolution models and frameworks (e.g., Thomas-Kilmann Model)
  • Collaborative problem-solving techniques
  • Addressing power dynamics and cultural differences in conflicts
  • Workshop: Developing personalized conflict resolution plans
Day Five: Creating a Culture of Harmony
  • Fostering a workplace environment of respect and understanding
  • Building team resilience through self-awareness and emotional intelligence
  • Monitoring and sustaining harmonious workplace relationships
  • Final project: Designing a conflict resolution strategy for your team

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course.
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    How can I register for a training course?

    There are several convenient ways to register for our training programs:

    • Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
    • Email: Share your details, including your name, organization, email address, and selected course, by sending an email to  [email protected]
    • Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.

    When will I receive confirmation of my registration?

    Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.

    What does the training fee cover?

    The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

    Where are your training courses held?

    Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

    Can I request customized corporate training?

    Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.

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    Can’t find the what you are looking for? Contact us and we’ll be happy to assist you.
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