An Intensive 5-day Training Course
Certificate in Self-Awareness
and Conflict Resolution:
Enhancing Workplace Harmony
Building Emotional Intelligence to Navigate and Resolve Workplace Challenges
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 15-19 Dec 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 16-20 Mar 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 08-12 Jun 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 24-28 Aug 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 19-23 Oct 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 14-18 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
In today’s fast-paced work environment, conflicts are inevitable. However, they don’t have to harm workplace harmony. The Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony training course emphasizes the crucial role of self-awareness in resolving conflicts. It equips participants with the tools to recognize, understand, and manage their emotions and behaviors. By enhancing emotional intelligence and strengthening interpersonal skills, participants will learn how to handle conflicts constructively, transforming potential disruptions into opportunities for growth and collaboration. With a solid foundation in self-awareness, individuals can promote a culture of mutual respect, understanding, and cooperation, creating a harmonious and productive work environment.
Training Course Objectives
By the end of this training course, participants will be able to:
- Understand the connection between self-awareness and conflict resolution
- Develop emotional intelligence for effective communication and empathy
- Identify personal conflict triggers and behavioral patterns
- Apply practical techniques to de-escalate conflicts and foster collaboration
- Build strategies to maintain workplace harmony and enhance team dynamics
Designed for
This training course is suitable to a wide range of professionals but will greatly benefit:
- Managers and team leaders responsible for fostering a positive work environment
- HR professionals looking to enhance conflict resolution strategies
- Employees aiming to improve their interpersonal skills and collaboration
- Individuals seeking personal growth in self-awareness and emotional intelligence
Learning Methods
This Anderson training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.
The Course Outline
- Defining self-awareness and its role in personal and professional growth
- Emotional intelligence: The cornerstone of effective conflict resolution
- Identifying personal values, beliefs, and behavioral tendencies
- Exercises: Reflective journaling and self-assessment tools
- Common sources and types of workplace conflict
- The role of emotions in escalating or resolving conflicts
- Recognizing personal conflict triggers and their impact
- Group activity: Analyzing real-world conflict scenarios
- Building active listening and empathy skills
- Techniques for managing emotional responses during conflicts
- The art of assertive communication for constructive dialogue
- Practice session: Role-playing conflict resolution scenarios
- Conflict resolution models and frameworks (e.g., Thomas-Kilmann Model)
- Collaborative problem-solving techniques
- Addressing power dynamics and cultural differences in conflicts
- Workshop: Developing personalized conflict resolution plans
- Fostering a workplace environment of respect and understanding
- Building team resilience through self-awareness and emotional intelligence
- Monitoring and sustaining harmonious workplace relationships
- Final project: Designing a conflict resolution strategy for your team
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course.
In Association With
Learn More About
this course
How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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