An Intensive 5-day Training Course
Certificate in Self-Awareness
and Conflict Resolution:
Enhancing Workplace Harmony
Strengthening Emotional Intelligence for Positive Workplace Relationships
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 16-20 Mar 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 08-12 Jun 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 24-28 Aug 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 19-23 Oct 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 14-18 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 15-19 Mar 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 07-11 Jun 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 23-27 Aug 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 18-22 Oct 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 13-17 Dec 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Self-awareness and conflict resolution training course content focuses on strengthening emotional intelligence to support positive workplace relationships. In today’s fast-paced working environment, disagreements and misunderstandings are unavoidable, yet they do not need to disrupt collaboration or productivity.
This training course highlights the importance of understanding personal emotions, behaviors, and reactions when navigating workplace challenges. By developing self-awareness, participants gain greater control over how they respond to conflict situations. The course explores how emotional intelligence supports constructive dialogue, empathy, and respectful communication.
Through guided learning, participants strengthen interpersonal skills and learn to approach conflict as an opportunity for improvement rather than disruption. By building awareness of individual behaviors and emotional responses, learners are better equipped to contribute to a culture of trust, cooperation, and workplace harmony that supports long-term organizational effectiveness.
Training Course Objectives
Emotional intelligence and conflict management skills are essential for maintaining effective workplace relationships. This training course supports participants in developing awareness, communication, and resolution capabilities.
By the end of this training course, participants will be able to:
- Understand the relationship between self-awareness and effective conflict resolution
- Strengthen emotional intelligence to improve communication and empathy
- Identify personal conflict triggers and recurring behavioral patterns
- Apply practical methods to de-escalate tension and encourage collaboration
- Develop strategies that support workplace harmony and positive team dynamics
Designed for
Conflict resolution skills training is valuable for professionals seeking to strengthen cooperation and interpersonal effectiveness. This training course supports individuals who contribute to team environments and workplace relationships.
This training course is suitable for:
- Managers and team leaders responsible for maintaining a positive working climate
- HR professionals aiming to strengthen conflict management approaches
- Employees seeking to improve collaboration and communication skills
- Individuals focused on developing self-awareness and emotional intelligence
Learning Methods
Practical conflict resolution learning is achieved through structured interaction and reflection. This training course applies proven adult learning techniques to support understanding, engagement, and long-term retention.
Participants take part in lecture-led sessions supported by facilitated group discussions. These interactive learning activities encourage shared insight, experience exchange, and deeper comprehension of key concepts. Reflection-based exercises help participants connect learning to real workplace situations.
The learning approach promotes active participation while reinforcing emotional awareness and interpersonal understanding. Through discussion and guided exploration, participants build confidence in applying conflict resolution techniques effectively, supporting constructive behavior and sustained workplace harmony.
The Course Outline
- Defining self-awareness and its role in personal and professional growth
- Emotional intelligence: The cornerstone of effective conflict resolution
- Identifying personal values, beliefs, and behavioral tendencies
- Exercises: Reflective journaling and self-assessment tools
- Common sources and types of workplace conflict
- The role of emotions in escalating or resolving conflicts
- Recognizing personal conflict triggers and their impact
- Group activity: Analyzing real-world conflict scenarios
- Building active listening and empathy skills
- Techniques for managing emotional responses during conflicts
- The art of assertive communication for constructive dialogue
- Practice session: Role-playing conflict resolution scenarios
- Conflict resolution models and frameworks (e.g., Thomas-Kilmann Model)
- Collaborative problem-solving techniques
- Addressing power dynamics and cultural differences in conflicts
- Workshop: Developing personalized conflict resolution plans
- Fostering a workplace environment of respect and understanding
- Building team resilience through self-awareness and emotional intelligence
- Monitoring and sustaining harmonious workplace relationships
- Final project: Designing a conflict resolution strategy for your team
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course.
In Association With
Learn More About
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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