An Intensive 5-day Training Course
Conflict Resolution Essentials
Turning Challenges into Opportunities
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 22-26 Dec 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 27 Apr-01 May 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 29 Jun-03 Jul 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 21-25 Sep 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 21-25 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Conflict is a natural occurrence in the world of business - a reality we cannot get around. However, while poorly handled conflict can cause irreparable damage to teams and even entire organisations, conflict that is managed constructively can be transformed into enhanced problem solving, innovation, as well as personal and team growth – as well as increased trust and commitment. It is therefore vitally important that managers and business leaders develop the skills that enable them to resolve conflict that arises within their sphere of influence.
In this Conflict Resolution Essentials training course, delegates will learn the art of constructive conflict handling and resolution. To begin with, course participants get the chance to discover their own conflict handling modes and responses, and spend time understanding what drives different kinds of conflict in the first place. They will then work through a wide range of strategies for handling conflict with team members, peers and bosses, as well as stakeholders and clients.
This Conflict Resolution Essentials training course will highlight:
- The anatomy of a conflict
- Communication skills for conflict handling
- Addressing power dynamics
- Conflict prevention - building a positive environment
- Mediation techniques for group conflict resolution
Training Course Objectives
By the end of this Conflict Resolution Essentials training course, participants will be able to:
- Understand the psychology of conflict
- Gain insights into your own conflict-handling modes and behaviours
- Apply a range of conflict handling strategies
- Make use of group facilitation to address team conflict
- Leverage ‘tactical empathy’ and ‘active listening’ skills
Designed for
This Conflict Resolution Essentials training course is suitable to a wide range of professionals but will greatly benefit:
- Team Leaders
- Supervisors and Junior Managers
- Client Relationship Managers
- Mid-Level, Divisional, Functional and Departmental Leaders
- Senior Managers and Business Leaders
Learning Methods
This Conflict Resolution Essentials training course utilises a blended learning approach, and it employs a variety of adult learning techniques such as action learning, group discussions, video case studies and self-reflection exercises. The resulting variety helps delegates to stay engaged throughout the course, feel challenged and draw quick wins for their own development. It also ensures delegates will receive opportunities to link their learning to the real-world challenges they face back in the workplace.
The Course Outline
- The Anatomy of a Conflict
- Conflict as a People-Driven Phenomenon
- Conflict is Emotional - Not Rational
- Understanding How Others See The World
- Understanding Your Leadership Style
- Real-World Conflict - A Case Study
- Understanding Communication and its Role in Conflict
- Getting to Know Your Conflict Modes
- Conflict With Your Boss - Addressing Power Dynamics
- Leading Difficult Conversations With Employees
- Difficult Conversations with Stakeholders and Clients
- Active Listening Techniques
- Leveraging ‘Tactical Empathy’
- Fostering Trust and Openness
- Building Psychological Safety
- Creating a Collaborative Team Mindset
- Establishing Rules of Engagement
- Understanding the Role of Biases in Conflict
- Recognising Conflict Triggers
- Emotional Hijacking & the Role of the Amygdala
- Coaching Employees Through Conflicts
- Facilitation Techniques for Group Conflict Resolution
- Mediation Techniques for Managers
- Addressing Digital Conflict - the Role of Social Media
- Cross-Cultural Conflict - Managing Global Teams
- Ethical Considerations
- Legal Aspects - When to Hand Things to HR
- From Insight to Action
- Next Steps
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
Learn More About
this course
How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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