An Intensive 5-day Training Course
Conflict Resolution Essentials
Turning Challenges into Opportunities
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 27 Apr-01 May 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 29 Jun-03 Jul 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 21-25 Sep 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 21-25 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 26-30 Apr 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 28 Jun-02 Jul 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 20-24 Sep 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 20-24 Dec 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Conflict Resolution Essentials Training Course equips professionals with the skills to turn workplace disagreements into opportunities for growth, collaboration, and innovation. Conflict is inevitable in any organization, but when addressed constructively, it strengthens teams, improves problem-solving, and builds trust.
In this course, participants explore their personal conflict-handling styles, understand what drives disputes, and examine real-world scenarios. The training provides practical strategies for managing conflict with colleagues, managers, stakeholders, and clients. Through interactive exercises, participants will learn communication techniques, mediation approaches, and ways to foster a positive team environment.
By the end of this Conflict Resolution Essentials Training Course, delegates will be confident in preventing, managing, and resolving workplace conflicts effectively while maintaining strong professional relationships.
Training Course Objectives
The Conflict Resolution Essentials Training Course is designed to equip participants with a deep understanding of conflict dynamics and the practical skills to manage disputes effectively.
By completing this course, delegates will:
- Understand the psychology and root causes of workplace conflict
- Identify their personal conflict-handling modes and behaviours
- Apply proven strategies for managing conflict with team members, peers, and managers
- Facilitate group conflict resolution and team mediation sessions
- Use tactical empathy and active listening to de-escalate tense situations
- Build a positive team culture to prevent conflicts before they arise
Designed for
This Conflict Resolution Essentials Training Course is ideal for professionals seeking to strengthen their conflict-handling capabilities and lead teams effectively. It is particularly beneficial for those responsible for managing people or client relationships.
This course is suitable for:
- Team Leaders and Supervisors
- Junior and Mid-Level Managers
- Client Relationship Managers
- Departmental and Functional Leaders
- Senior Managers and Business Leaders
Learning Methods
The Conflict Resolution Essentials Training Course uses a blended learning approach that combines interactive sessions, practical exercises, and self-reflection activities. Participants engage in group discussions, case studies, and real-world simulations to apply conflict management techniques immediately.
Through action learning and scenario-based exercises, delegates develop essential skills such as active listening, tactical empathy, and facilitation techniques. This approach ensures participants remain engaged, challenged, and capable of transferring learning to their workplace, effectively resolving conflicts while promoting a collaborative and positive team environment.
The Course Outline
- The Anatomy of a Conflict
- Conflict as a People-Driven Phenomenon
- Conflict is Emotional - Not Rational
- Understanding How Others See The World
- Understanding Your Leadership Style
- Real-World Conflict - A Case Study
- Understanding Communication and its Role in Conflict
- Getting to Know Your Conflict Modes
- Conflict With Your Boss - Addressing Power Dynamics
- Leading Difficult Conversations With Employees
- Difficult Conversations with Stakeholders and Clients
- Active Listening Techniques
- Leveraging ‘Tactical Empathy’
- Fostering Trust and Openness
- Building Psychological Safety
- Creating a Collaborative Team Mindset
- Establishing Rules of Engagement
- Understanding the Role of Biases in Conflict
- Recognising Conflict Triggers
- Emotional Hijacking & the Role of the Amygdala
- Coaching Employees Through Conflicts
- Facilitation Techniques for Group Conflict Resolution
- Mediation Techniques for Managers
- Addressing Digital Conflict - the Role of Social Media
- Cross-Cultural Conflict - Managing Global Teams
- Ethical Considerations
- Legal Aspects - When to Hand Things to HR
- From Insight to Action
- Next Steps
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
Learn More About
this course
How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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