Conflict Resolution Essentials

Conflict is a natural occurrence in the world of business - a reality we cannot get around. However, while poorly handled conflict can cause irreparable damage to teams and even entire organisations, conflict that is managed constructively can be transformed into enhanced problem solving, innovation, as well as personal and team growth – as well as increased trust and commitment. It is therefore vitally important that managers and business leaders develop the skills that enable them to resolve conflict that arises within their sphere of influence.

In this Conflict Resolution Essentials training course, delegates will learn the art of constructive conflict handling and resolution. To begin with, course participants get the chance to discover their own conflict handling modes and responses, and spend time understanding what drives different kinds of conflict in the first place. They will then work through a wide range of strategies for handling conflict with team members, peers and bosses, as well as stakeholders and clients.

This Conflict Resolution Essentials training course will highlight:

• The anatomy of a conflict
• Communication skills for conflict handling
• Addressing power dynamics
• Conflict prevention - building a positive environment
• Mediation techniques for group conflict resolution

By the end of this Conflict Resolution Essentials training course, participants will be able to:

• Understand the psychology of conflict
• Gain insights into your own conflict-handling modes and behaviours
• Apply a range of conflict handling strategies
• Make use of group facilitation to address team conflict
• Leverage ‘tactical empathy’ and ‘active listening’ skills

This Conflict Resolution Essentials training course is suitable to a wide range of professionals but will greatly benefit:

• Team Leaders
• Supervisors and Junior Managers
• Client Relationship Managers
• Mid-Level, Divisional, Functional and Departmental Leaders
• Senior Managers and Business Leaders