Managing Conflict
with Emotional Intelligence

Emotional intelligence is essential for managing relationships and resolving conflicts, which can arise in both professional and personal settings. The "Managing Conflict with Emotional Intelligence" training course is designed to help you reflect on your own traits, habits, and behaviors, and build a diverse set of skills for effective conflict resolution and relationship building at work.

In this course, you will explore how emotions influence relationships and learn strategies for managing both your own emotions and those of others in a positive manner. By developing these skills, you will be better equipped to navigate conflicts and achieve greater success through improved relationships. The course aims to help you understand the role of emotions in your actions and provide you with practical techniques for resolving conflicts effectively.

This Anderson training course will feature:

• Understanding how emotions impact on relationships
• A full description of Emotional Intelligence and how to apply it to good effect
• How leaders can develop their relationship skills to communicate vision effectively
• The application of personal development theories and practices when managing conflict
• Effective application of skills to deal with difficult conversations
• How to prepare effectively for negotiations

By the end of this Anderson training course, participants will be able to:

• Understand and develop personal and interpersonal skills when dealing with people
• Identify ways to apply emotional intelligence in building successful business relationships
• Understand how to control emotions when experiencing stressful situations
• Demonstrate effective methods for influencing others
• Understand how to read the emotions of others before managing relationships

This Anderson training course is suitable to a wide range of professionals but will greatly benefit:

• Delegates who want to achieve more through having a good understanding of Emotional Intelligence
• Managers who are being prepared for promotion and are required step up in areas of leadership
• Managers who are looking to refresh their interpersonal skills when influencing and working with others
• Leaders who need to communicate vision more effectively for better results

This training course will utilise a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The course provides input based on popular published works. It uses tools and questionnaires to encourage delegates to learn about their own traits and responses to situations before encouraging them to apply new techniques to enhance their effectiveness. The course will be highly participative and enjoyable with interactive exercises throughout.

• Identifying causes of conflict
• Our central belief system and inner conflict
• Conflict resolution models and techniques
• Managing conflict within teams
• The emotional context of conflict escalation
• Workplace conflict avoidance

• Emotional intelligence in context with management psychology
• The principles on which emotional intelligence is founded
• Key factors in intrapersonal skill development
• How non-verbal signals communicate the emotional state
• Developing effective questioning and listening to understand emotions
• Developing language patterns for diffusing conflict

• Principles of leadership and management
• The importance of communicating vision for emotional engagement
• How leaders inspire confidence in others
• Assessing and improving your emotional intelligence
• How do successful leaders become emotionally savvy
• Language patterns for influence and motivation

• Separating the people, problems and emotions in a conflict
• 4 key options for addressing conflict
• Creating emotionally intelligent relationships
• Fundamentals of emotional intelligence for conflict resolution
• Structuring conversations to achieve settlement
• Unbiased and non-judgemental approaches to resolving conflict

• Engagement or avoidance attitudes to conflict
• Controlling emotional tension in the workplace
• Principles of negotiation and disagreement
• Handling difficult conversations
• Maintaining relationships and repairing when they fail
• Personal planning for building skills

Anderson Certificate of Completion will be provided to delegates who attend and complete the course