An Intensive 5-day Training Course
Mastering Alternative Dispute Resolution (ADR)
Practical ADR Skills for Mediation, Negotiation, and Conflict Resolution
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 08-12 Jun 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 10-14 Aug 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 02-06 Nov 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 07-11 Dec 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 15-19 Mar 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 07-11 Jun 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 09-13 Aug 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 01-05 Nov 2027 | London - UK | $5,950 | RESERVE A SEAT |
| 06-10 Dec 2027 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| Date | Venue | Fee | |
|---|---|---|---|
| 06-10 Apr 2026 | Online | $3,950 | RESERVE A SEAT |
| 05-09 Apr 2027 | Online | $3,950 | RESERVE A SEAT |
Training Course Overview
Mastering Alternative Dispute Resolution (ADR) Training Course provides a practical and structured approach to resolving conflicts constructively outside traditional litigation. In professional, commercial, and organisational environments, disputes are inevitable, but effective resolution determines whether relationships are damaged or strengthened. This course focuses on ADR as a strategic tool for achieving fair, confidential, and sustainable outcomes.
The Alternative Dispute Resolution Course explores the principles, processes, and applications of mediation, arbitration, negotiation, conciliation, and hybrid ADR methods. Participants gain a clear understanding of how and when to apply each mechanism based on the nature of the dispute and stakeholder interests.
Through practical frameworks, real-world case studies, and interactive exercises, this ADR Training Course equips participants with the skills to manage disputes professionally. Participants learn how to enhance communication, preserve relationships, and align dispute outcomes with organisational objectives, transforming conflict into an opportunity for collaboration and long-term value creation.
Training Course Objectives
Mastering Alternative Dispute Resolution (ADR) Training Course equips participants with practical dispute resolution capabilities grounded in ethical and professional standards. The course ensures participants can confidently apply ADR tools across workplace, commercial, and organisational settings.
By the end of this training course, participants will be able to:
- Understand the foundations and legal context of Alternative Dispute Resolution
- Distinguish between mediation, arbitration, negotiation, and conciliation
- Apply advanced communication and negotiation techniques in dispute situations
- Facilitate mediation and arbitration processes effectively and ethically
- Design dispute management systems aligned with organisational needs
- Manage complex and multi-party disputes transparently and professionally
- Draft and formalise dispute resolution agreements with clarity and confidence
Designed for
Mastering Alternative Dispute Resolution (ADR) Training Course is designed for professionals seeking to strengthen their conflict resolution, mediation, and negotiation capabilities. It supports individuals responsible for managing disputes while maintaining professionalism and organisational integrity.
This training course is ideal for:
- Legal professionals and corporate counsel managing disputes
- HR managers and employee relations specialists handling workplace conflict
- Public sector officials involved in mediation and dispute processes
- Project managers and contract administrators managing commercial agreements
- Executives, mediators, and negotiators enhancing ADR expertise
- Professionals responsible for resolving disputes ethically and efficiently
Learning Methods
Mastering Alternative Dispute Resolution (ADR) Training Course uses interactive and experiential learning to ensure practical skill development. Instructor-led sessions introduce ADR concepts, legal frameworks, and best practices through structured presentations and guided discussion.
Participants engage in real-world case studies, role plays, and simulations that reflect mediation, negotiation, and arbitration scenarios. Group exercises allow participants to practise communication techniques, manage emotions, and resolve impasses effectively.
Multimedia resources and visual tools support understanding of complex dispute dynamics, while reflective activities reinforce ethical awareness and professional judgement. Comprehensive course materials enable continued application beyond the classroom, ensuring participants can confidently apply ADR principles to achieve fair, constructive, and lasting resolutions.
The Course Outline
- Understanding Alternative Dispute Resolution and its global significance
- Overview of ADR mechanisms: mediation, arbitration, negotiation, conciliation, and others
- Comparing ADR with litigation – advantages, limitations, and cost implications
- Causes and dynamics of workplace and commercial disputes
- Identifying personal conflict resolution styles and approaches
- The mediation process: stages and techniques
- The mediator’s role, neutrality, and ethical considerations
- Skills for building rapport, trust, and open communication
- Identifying underlying interests versus positions
- Tools for reframing, summarizing, and guiding toward mutual understanding
- Negotiation models: positional vs. interest-based bargaining
- Managing emotions and power dynamics in disputes
- Enhancing questioning and listening skills
- Overcoming impasses and resistance
- Reaching and formalizing agreements effectively
- Understanding arbitration: procedures, laws, and institutional frameworks
- Distinguishing arbitration from mediation and litigation
- Drafting arbitration agreements and understanding enforceability
- Introduction to adjudication and expert determination
- Exploring hybrid ADR methods: med-arb, early neutral evaluation, and dispute boards
- Case examples of arbitration and hybrid dispute resolution models
- Building and embedding ADR systems within organizations
- Designing dispute resolution policies and escalation frameworks
- Managing cross-cultural and multi-party disputes
- Addressing ethical dilemmas and confidentiality in ADR practice
- Drafting settlement and mediation agreements
- Evaluating ADR outcomes and continuous improvement strategies
- Course review, key takeaways, and action planning for professional application
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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