Course Schedules

Classroom 8 Sessions
Online / Live
Live

No dates scheduled

Training Course Overview

Communication skills for leaders are critical in today’s digitally connected and fast-moving work environment. As communication channels continue to expand, leaders must communicate clearly, consistently, and confidently across both virtual and face-to-face platforms.

This Communication Skills for Leaders in the Digital Age Training Course equips participants with practical tools to manage communication challenges created by digital interaction. The course focuses on reducing communication barriers, managing digital risks, and strengthening clarity across multiple communication channels.

Participants explore effective techniques for engaging teams and stakeholders using both traditional and digital methods. Emphasis is placed on understanding message tone, timing, and authenticity in online environments. Supported by current research and practical application, the training course strengthens influence, credibility, and leadership presence. Delegates leave with actionable communication strategies that support engagement, alignment, and confident leadership in the digital age.

Training Course Objectives

Leadership communication in digital environments requires awareness, adaptability, and skill. This training course develops participants’ ability to communicate effectively with diverse audiences across modern communication platforms.

By the end of this Communication Skills for Leaders in the Digital Age Training Course, delegates will be able to:

  • Identify and remove common barriers to effective communication
  • Understand the benefits and limitations of digital communication
  • Evaluate current research related to digital communication effectiveness
  • Distinguish between misconceptions and evidence-based practices
  • Apply practical techniques to improve personal communication competencies

Designed for

Effective leadership communication is essential for professionals interacting with teams, customers, and stakeholders. This training course is suitable for individuals seeking to strengthen their communication impact in digital and organisational settings.

This Communication Skills for Leaders in the Digital Age Training Course will benefit:

  • Leaders, supervisors, team leads, and managers
  • Human resource professionals supporting internal communication
  • Public relations practitioners managing external messaging
  • Marketing personnel involved in digital and stakeholder communication

Learning Methods

Communication skills training in this course is delivered using proven adult learning techniques that support understanding, retention, and application. Learning is facilitated through structured presentations combined with interactive discussion.

Participants engage in practical activities that reinforce key concepts and encourage reflection on communication behaviour. Video-based learning supports awareness of digital communication challenges and best practices.

Team exercises and case-based discussions enable participants to practice communication techniques in realistic workplace situations. Continuous feedback and guided reflection help translate learning into practical communication strategies that can be applied immediately in professional environments.

Course Content

Day 1

Day One – Understanding the Psychology of Communication

  • The psychology of communication
  • Different ways to communicate electronically and in-person
  • The dangers of digital communication
  • Communication barriers and how to overcome them
  • Restricting PowerPoint to enhance communication
Day 2

Day Two – Improving e-Communication

  • Recognising e-communication advantages and disadvantages
  • Online meetings – avoiding “Zoom Fatigue.”
  • Instant messaging, podcasts, and blogs
  • Corporate websites – are they still relevant?
  • e-Communication barriers and how to overcome them
Day 3

Day Three –Neuro-scientific and Brain Research into Communication

  • Communication starts with the eyes
  • Neuro-scientific communication – the role of the brain image
  • Our brain cannot cope with too much information
  • Multi-tasking – does it work?
  • The impact of emotions on behaviour
Day 4

Day Four – The Science of Communication

  • Communicating across cultures – the science
  • Communication is not all about body language
  • Turning off your smartphone can make you work better
  • Why do people troll and what to do about it?
  • The latest exciting brain studies
Day 5

Day Five – Becoming a Master Communicator

  • Using big words does not make you look smarter
  • Understanding other generations (Boomer, X, Millennial, & Z)
  • Communication across generations
  • Avoiding ‘groupthink’ in decision making
  • Personal action planning

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
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