Day One: Developing Thinking, Creativity and Innovation to Provide Better Solutions
- Determining thinking as a learned subject
- Creativity and innovation in producing business solutions
- Utilising visualisation and fact finding and determining true causes of problems
- Introducing the concepts of critical thinking
- Using the critical thinking process to gather information
- Developing investigative questioning skills for gathering information
Day Two: Identifying Sources of Information and Making Positive Evaluations
- Diagnosing, evaluating and interpreting information
- Determining the impact of data on the situation or problem
- Working to remove bias so as not to jump to conclusions when dealing with data
- Root cause analysis as a starting point
- Determining appropriate questioning during investigations using the 3-level technique
- Active listening skills to ensure the credibility and relevance of information acquired
Day Three: Interpreting Information and Planning Credible Solutions
- Scenario planning to provide solutions
- Critically evaluate alternatives using different tools
- Bottom up, top down logic: inductive and deductive reasoning
- Convergent and divergent thinking systems
- Schematic diagrams, logic trees and their application
- Avoid irrelevant details when critically evaluating situations
Day Four: Working with Project Teams – Bringing Together Collective Thinking
- Mind mapping tools to boost team creativity
- Team communication sharing the thinking in real-time
- Interpreting information to reach alternatives for collective decision making
- Decision making tools to rationalise effective outcomes
- Freeing up team thinking when they become stuck
- Developing thought processes to avoid procrastination
Day Five: Avoiding and Mitigating Risk when Implementing Decisions
- Planning to implement decisions effectively
- Thinking in teams to reduce the risk of failure
- Identify potential risks and future problems with decisions relating to employees
- Consultations and mitigation of risk when dealing with people
- Quantitative risk analysis and modelling
- Practical review and learning plan