An Intensive 5-day Training Course
Key Performance Indicators
& Optimisation
Delivering Results by Aligning Measures with Strategy
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 24-28 Nov 2025 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 09-13 Feb 2026 | Amsterdam - The Netherlands | $5,950 | RESERVE A SEAT |
| 27 Apr-01 May 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
| 27-31 Jul 2026 | Barcelona - Spain | $5,950 | RESERVE A SEAT |
| 31 Aug-04 Sep 2026 | London - UK | $5,950 | RESERVE A SEAT |
| 23-27 Nov 2026 | Dubai - UAE | $5,950 | RESERVE A SEAT |
Training Course Overview
Why do some organizations struggle to maintain competitiveness in the market?
One of the primary reasons is the absence of a Performance Management System that effectively collects, analyzes, and reports information on the organization's performance.
Developing a robust system for measuring performance is crucial to comprehending, adjusting, and enhancing business operations across all departments. Performance metrics allow successful organizations to quantify their achievements. Beyond their control function, performance indicators serve two additional roles:
1. Development and guidance: They provide a foundation for formulating and implementing the organization's strategy.
2. Motivation: They encourage management to achieve goals and inspire all stakeholders to contribute to and exceed these goals.
Performance measurements and Key Performance Indicators (KPIs) are essential tools for monitoring the execution of an organization's strategy. Therefore, it is imperative for organizations to have well-defined strategies and effective means of implementing them. In a 2006 survey by the Monitor Group, senior executives identified "Strategy Execution" as their top priority.
Training Course Objectives
By attending this Anderson training course, delegates will be able to:
- Integrating performance measures in strategic and operational management systems
- Know how to link Strategy to Operational Activities
- Determine methods for developing and implementing a Performance Measurement System
- Provision of a practical resource kit for implementing performance measurements
- Realize the benefits of utilizing an effective Performance Measurement System
- Understand the concept of Strategy and Strategy Execution
- Address the human factors of implementing a performance measurement system
- Design and develop Dashboards and Scorecards in Excel
Designed for
This Anderson training course is suitable to a wide range of professionals but will greatly benefit:
- All personnel involved in developing and implementing Performance Measures
- Advisors, planners, and others developing Scorecards and Dashboards
- Functional, Line and Operational Managers
- Process Improvement/Quality managers
- Project / PMO Managers
The Course Outline
- What is Performance Measurements and Management
- The need for performance measurement
- Current methods of measurement and common failings
- Characteristics of good measures
- Defining Strategy and how to translate it into action and Execution
- Barriers and Success Factors related to Strategy Execution
- Building a Strategy Focused Organization (SFO)
- Balanced Scorecard and the Performance Metrics – The 4 Perspectives
- Examples of Specific Metrics – Financial Perspective
- Defining Critical Success Factors
- Characteristics of Key Performance Indicators
- Organization Excellence
- Foundation for Successful Management – The Best Practice Model
- How to develop and Standardize Performance Metrics
- Examples of Specific Performance Metrics – Customer Perspective
- The 6 phase model for implementing a successful Performance Measurement System
- Implementation Phase 1: Gaining management commitment and selecting a winning team
- Identifying and managing human factors in performance measurement
- Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
- Examples of Specific Performance Metrics – Process Perspective
- Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
- Implementation Phase 4: Performance Contracts Framework
- Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
- Examples of Specific Performance Metrics – Learning and Growth Perspective
- Excel: Advanced features and skills for Dashboards and Scorecards including the following
- Introduction and Dashboard Discussion
- Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
- Excel hands-on Exercise – Develop a Dashboard
- Excel hands-on Exercise – Develop a BSC
- Implementing Phase 6: Maintenance and Embedding the System
- Review and wrap up
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
In Association With
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How can I register for a training course?
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
- Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.
When will I receive confirmation of my registration?
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
What does the training fee cover?
Where are your training courses held?
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Can I request customized corporate training?
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.
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