Leadership for
Administrative Professionals

Administrative professionals play a crucial role in daily company operations. As an administrator, you are relied upon for support by others. Success in this role requires not only strong management skills to handle multiple tasks and meet deadlines but also the subtle art of leadership. This Anderson training course is designed to enrich your leadership abilities, empowering you to positively influence and inspire those around you through your enthusiasm, personal example, clear vision, and effective communication. Regardless of your job title, honing your leadership skills will enable you to accomplish more and make a greater impact both personally and for your organization.

By attending this Anderson training course, delegates will be able to:

• Bring about change and influence decisions even when faced with resistance
• Manage changing roles, responsibilities, resources and relationships effectively
• Apply a spectrum of priority setting and time management strategies to proactively accomplish goals
• Analyze conflict, office politics, and interactions with difficult people
• Incorporate emotional intelligence and effective listening to be a more effective colleague, work partner and leader

This Anderson training course is suitable for a wide range of professionals but will greatly benefit:

• Office Managers
• Coordinators
• Supervisors
• Team Leaders
• Senior Secretaries
• Project Managers
• New Leaders

• Setting the direction for your office and team
• Choosing the right leadership styles for every situation
• The difference between managers and leaders
• How to think, feel and act like a leader
• How to demonstrate authority diplomatically
• How to create your office culture and overcome resistance to change

• Common communication styles
• How to be an assertive communicator
• Understand personality typesand handling difficult behaviours
• Confident body language and voice usage
• Gender and cultural considerations in communication
• Running meetings that get results

• Coaching Skills and giving feedback
• Managing conflict and learning to listen
• Delegating and working with an assistant
• Building a positive motivated team
• Mastering office politics
• Giving dynamic and influential presentations

• Making better decisions faster
• Mind Mapping for improved creativity, problem solving, planning and decision making
• Planning events and projects
• Creativity and problem solving for you and your team
• Attending conferences and networking events
• Creating a green workplace

• Developing self belief and self confidence
• The power of sub-conscious mind
• Using emotional intelligence at work
• The 8 habits of highly effective leaders
• Where to go next? Lifelong learning and career development

Anderson Certificate of Completion will be provided to delegates who attend and complete the course