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Stakeholder Management in Crisis: Ensuring Continuity and Trust

An Intensive 5-day Training Course

Stakeholder Management in Crisis:
Ensuring Continuity and Trust

Strengthening Relationships During Uncertain Times

UPCOMING SESSIONS

Classroom sessions
DateVenueFee
12-16 May 2025London - UK$5,950RESERVE A SEAT
25-29 Aug 2025Dubai - UAE$5,950RESERVE A SEAT
15-19 Dec 2025Dubai - UAE$5,950RESERVE A SEAT

Training Course Overview

Crises challenge the resilience and adaptability of organizations, with stakeholders playing a crucial role in shaping the outcomes. Effectively managing stakeholder relationships during a crisis demands outstanding communication, empathy, and strategic insight. The Stakeholder Management in Crisis: Ensuring Continuity and Trust training course provides participants with advanced techniques and approaches to uphold stakeholder trust, manage expectations, and ensure business continuity in challenging times. Through hands-on exercises, participants will gain the skills to handle the complexities of crisis management, emerging more resilient and united.

Training Course Objectives

By the end of this training course, participants will be able to:

  • Understand the challenges of stakeholder management in crises
  • Learn crisis communication techniques to build trust
  • Develop strategies to align stakeholder expectations
  • Strengthen organizational resilience through proactive stakeholder engagement

Designed for

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Crisis managers and communication specialists
  • Business leaders and executives
  • Professionals responsible for stakeholder and public relations

Learning Methods

This Anderson training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.

The Course Outline

Day One: Understanding Crisis Dynamics
  • Defining crises and their impact on stakeholders
  • Identifying and prioritizing stakeholders in crisis scenarios
  • Frameworks for understanding the lifecycle of a crisis
  • Case studies: Lessons from global crisis events
Day Two: Communication Strategies During Crises
  • Developing a clear, transparent, and consistent communication plan
  • Handling media and public relations under pressure
  • Techniques to address misinformation and maintain credibility
  • Workshop: Crafting crisis communication messages
Day Three: Managing Stakeholder Expectations
  • Aligning stakeholder needs with organizational crisis responses
  • Building empathy and understanding through active listening
  • Strategies to rebuild stakeholder confidence and loyalty
  • Interactive role-playing: Stakeholder expectation scenarios
Day Four: Collaboration and Conflict Resolution in Crises
  • Engaging stakeholders as partners in crisis resolution
  • Resolving conflicts arising from divergent stakeholder interests
  • Developing win-win solutions in high-pressure situations
  • Practical exercises: Crisis collaboration and problem-solving
Day Five: Post-Crisis Recovery and Engagement
  • Evaluating the effectiveness of crisis response efforts
  • Rebuilding stakeholder relationships and trust post-crisis
  • Developing a proactive crisis management and stakeholder plan
  • Group presentations and action plan discussions

The Certificate

  • Anderson Certificate of Completion will be provided to delegates who attend and complete the course
Course Enquiry

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    How can I register for a training course?

    There are several convenient ways to register for our training programs:

    • Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
    • Email: Share your details, including your name, organization, email address, and selected course, by sending an email to  [email protected]
    • Phone: Reach out to us directly at +971 4 273 3503, and our team will guide you through the registration process.

    When will I receive confirmation of my registration?

    Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.

    What does the training fee cover?

    The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

    Where are your training courses held?

    Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

    Can I request customized corporate training?

    Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at [email protected] or call +971 4 273 3503 for more information.

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    Can’t find the what you are looking for? Contact us and we’ll be happy to assist you.
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