Managing Project Stakeholders

Effective stakeholder management is essential for project success. This Managing Project Stakeholders training course equips participants with the tools and strategies needed to identify, assess, and engage stakeholders, address conflicts, and encourage collaboration. Through a combination of case studies, group activities, and psychometric evaluations, participants will gain a deep understanding of stakeholder dynamics.

By the end of this training course, participants will be able to:

• Identify and prioritize project stakeholders
• Build and implement stakeholder management and communication plans
• Resolve conflicts using appropriate techniques and leadership styles
• Apply win-win negotiation strategies to achieve project objectives
• Lead stakeholders effectively in diverse and virtual environments

This training course is suitable to a wide range of professionals but will greatly benefit:

• Project managers
• Project sponsors
• Functional managers
• Members of project offices
• Senior management professionals
• Individuals aiming to enhance their stakeholder management skills

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes:

• Interactive presentations
• Group exercises and case studies
• Psychometric assessments
• Role-plays and negotiation simulations
• Practical applications with real-world scenarios

• Introduction to Project Stakeholders
  
  • Definitions: APM, PMI, and practical perspectives
  • Identifying internal and external stakeholders
  • Skills required for stakeholder management: technical, business, and interpersonal
• Categorizing and Prioritizing Stakeholders
  
  • Dimensions of categorization: Power, interest, influence, and knowledge
  • Practical application: Power and Interest Matrix
  • Stakeholder Engagement Assessment Matrix
• Developing the Stakeholder Register
  
  • Key elements of stakeholder documentation
  • Techniques for stakeholder data collection

• Building the Stakeholder Management Plan
  
  • Stakeholder classification by groups
  • Identifying stakeholder expectations and engagement levels
  • Establishing success criteria for stakeholder involvement
• Communicating with Stakeholders
  
  • Developing the stakeholder communication plan
  • Selecting appropriate communication channels
  • Case study: Effective communication in stakeholder engagement
• Managing Virtual Stakeholders
  
  • Challenges and solutions in virtual environments
  • Tools for virtual stakeholder management

• Understanding Stakeholder Conflicts
  
  • Sources of conflicts in stakeholder engagement
  • Factors affecting conflict management modes
• Conflict Management Strategies
  
  • Styles of conflict resolution
  • Applying the Thomas-Kilmann Conflict Mode Instrument
• Practical Exercise
  
  • Case study and role-play: Resolving stakeholder disputes

• Leading Stakeholders
  
  • Role of project managers as leaders
  • The leadership matrix: Continuum and capabilities
  • Techniques for stakeholder influence and alignment
• Situational Leadership
  
  • Understanding the situational leadership model
  • Matching leadership style to stakeholder needs
• Stakeholder Leadership in Action
  
  • Group exercise: Adapting leadership approaches

• Introduction to Negotiation
  
  • Types and stages of negotiation
  • Core concepts of win-win negotiation
• Negotiation Techniques
  
  • Strategies for coalition building
  • Best practices in stakeholder negotiation
• Simulation and Feedback
  
  • Hands-on negotiation exercise
  • Analyzing outcomes and refining strategies

Anderson Certificate of Completion will be provided to delegates who attend and complete the course