Day One : Leadership Skills Required of a New Manager / Supervisor
- Understanding of your management and supervisory leadership skills and development needs
- Challenges managers and supervisors face in a VUCA world
- The difference between leadership and management and the role of the manager
- Identifying how organisations evolve and change over time
- The new thinking about leadership in today’s successful organisations
- Understanding the managers role in supporting strategic management and customer focus
Day Two: Importance of Goal Setting and Planning for a New Manager / Supervisor
- Developing goals and objectives that align with the company’s strategic and business plan
- Developing and maintaining personal goals, objectives and actions
- Developing a concept of planning based on recognised tools and approaches and standardised principles
- Identifying the role of stakeholders in effective planning
- Using a planning process to set planning goals and get work started
- Developing and implementing goals and plans with your team
Day Three: Time Management and Communication as Effective Disciplines for New Managers / Supervisors
- Understanding how time is used in the working situation by self and others
- Determining the challenges for effective time management
- Using a process to identify time issues and solutions to the issues
- Learning how delegation and empowerment are used in time management
- Using effective communication to foster efficiency
- Understanding the impacts of verbal and non-verbal communication on time management and performance
Day Four: How New Managers / Supervisors Build Effective Working Relationships
- Characteristics of effective working relationships
- Identification of the personal communication and relationship building styles and approaches
- Exploring your strengths and challenges when building working relationships
- Tools and approaches to support the development of trust with colleagues and others
- Understanding stages of team development and how it can be supported and managed
- Understanding how to work effectively with different personalities and styles
Day Five: Developing Personal and Work Group Improvement Plans
- Encouraging and supporting innovation and creativity leading to improvements
- Understanding and managing interpersonal work group dynamics and relationships
- Identification of the differing responses to change within teams and colleagues
- Dealing with change resistance
- Developing action plans for personal and work group improvement