Day One: Gaining Insight to Thought Processes
- Knowing my inner dialogue
- Identifying my strengths and weaknesses
- Bridging the personality style differences
- Managing first impressions
- Speaking with impact
- Case study
Day Two: Collaborative Communication
- Active listening assessment
- What is active listening
- Becoming a good listener
- Understanding body language
- Getting over listening blocks
- Case study: Collaborative Communication
Day Three: Collaborative Problem-Solving
- How to define a problem
- Making winning decisions
- Ingredients for intelligent decision making
- Decision making traps
- The problem-solving model
- Working towards collaborative group decisions
Day Four: Creative Thinking and Collaborative Intelligence
- What is creativity and innovation
- Increasing your creativity
- Building a creative environment
- Creative problem-solving model
- Solution planning worksheet
- Creative techniques for innovation
Day Five: Managing Pressure and Conflicts
- What are your pressure points?
- Steps for emotionally intelligent communication
- Expressing yourself assertively
- Effective conflict resolution
- Working on priorities
- Personal Action Plan