Course Schedules

Classroom 6 Sessions
Online / Live
Live

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Training Course Overview

Giving and Receiving Feedback Training Course focuses on developing essential skills for delivering and receiving feedback effectively, a critical capability for strong people management and workplace communication. Constructive feedback drives individual growth, improves team performance, and fosters an engaged and productive work environment. Research shows organisations with regular feedback practices achieve higher engagement and better outcomes.

This training course equips participants with practical tools to enhance communication, emotional intelligence, and coaching abilities. Participants will learn how to provide feedback that motivates, guides performance, and supports development, as well as how to receive feedback with openness and adaptability. By mastering these skills, participants strengthen their management capabilities, improve interpersonal relationships, and create a culture of continuous improvement and trust within their teams and organisations.

Training Course Objectives

Feedback and communication skills are developed throughout this training course to support effective people management, goal achievement, and professional growth. Participants gain confidence in applying motivational and emotionally intelligent approaches to feedback.

By the end of this course, participants will be able to:

  • Understand the principles of effective feedback and how it drives performance
  • Communicate clearly and constructively with colleagues at all levels
  • Apply motivational coaching techniques to enhance engagement and development
  • Set and evaluate effective performance goals using structured approaches
  • Recognise and overcome communication barriers to strengthen workplace relationships

Designed for

Giving and Receiving Feedback Training is designed for professionals who want to strengthen their communication, coaching, and management capabilities. This course supports individuals responsible for guiding performance, developing others, and fostering team engagement.

This training course is particularly suitable for:

  • Team leaders, supervisors, section heads, and managers
  • Technical professionals transitioning into management roles
  • Individuals seeking to improve interpersonal and communication skills
  • Professionals responsible for performance management or staff development
  • Anyone aiming to become an effective leader in their work environment

Learning Methods

Feedback and communication learning is delivered through interactive, hands-on methods designed to ensure understanding, skill application, and retention. The Giving and Receiving Feedback Training Course uses proven adult learning techniques to create a dynamic and practical learning experience.

Participants engage in role plays, group exercises, games, video analysis, and case studies to practice giving and receiving feedback in realistic scenarios. Self-assessments and reflections enhance awareness of personal communication style, strengths, and areas for improvement. Facilitated discussions and collaborative activities allow participants to apply coaching principles, explore feedback techniques, and create actionable improvement plans. This blended methodology ensures participants leave with practical skills that can be immediately applied to improve team performance and communication.

Course Content

Day 1

The Principles of Effective Feedback

  • Understanding feedback – why it matters
  • Human behaviour – an introduction
  • Emotional Intelligence (EI) – an introduction
  • Giving feedback using EI
  • A personal career SWOT analysis
Day 2

Improved Communication Skills

  • Active listening
  • Questioning techniques
  • Understanding your communication style
  • Language - verbal and non-verbal (body language)
  • The SOLER Model for improved communication
Day 3

Giving and Receiving Feedback – The Essentials

  • Making performance appraisal work
  • Preparing for appraisal meetings
  • Setting SMART Goals
  • Dealing with poor performance
  • Personal Improvement Planning (PIP)
Day 4

Motivational Coaching Skills

  • Distinguishing between coaching, mentoring, and training
  • Key coaching skills
  • Motivational coaching skills
  • PKP and Cause and Effect
  • Coaching practice
Day 5

Effective Teamwork Feedback

  • The psychology of the group
  • The Stages of Team Development
  • Evaluating Team Performance
  • Avoiding groupthink
  • Your Personal Action Plan

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
FREQUENTLY ASKED QUESTIONS

Learn more about this course

Yes. The Giving and Receiving Feedback training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.

No. The Giving and Receiving Feedback training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation

The Giving and Receiving Feedback training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.

The Giving and Receiving Feedback training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.

If you would like additional information about the Giving and Receiving Feedback training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.

 

Participants attending the Giving and Receiving Feedback training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.

The Giving and Receiving Feedback training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.

Yes. Participants who successfully complete the Giving and Receiving Feedback training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.

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