Certificate in Alternative Dispute Resolution
Practical Tools and Techniques for Mediation, Conflict Resolution, and Negotiation
Course Schedules
Training Course Overview
Alternative Dispute Resolution (ADR) encompasses structured methods such as mediation, arbitration and conciliation that help parties resolve disputes without going to court. Mediation involves an impartial third party who facilitates constructive dialogue and negotiation, helping those in conflict reach a voluntary and mutually acceptable agreement. The mediator is trained to guide the process while upholding key principles including impartiality, integrity, fairness, and confidentiality. At its core, mediation is a structured negotiation supported by a neutral facilitator.
This Certificate in Alternative Dispute Resolution training course introduces participants to the core principles, processes, and practical techniques of ADR, with a particular focus on mediation. Through case studies, group work and guided exercises, participants will learn how to identify appropriate situations for ADR, understand the roles and responsibilities of mediators, and develop the communication and facilitation skills needed to support resolution. The course provides a foundation for those seeking to apply ADR approaches in workplace, stakeholder, or commercial settings.
This training course will feature:
- ADR Overview
- Mediation fundamentals
- Essential training in conflict resolution methods
- Skills development towards formal accreditation as a mediator
Training Course Objectives
By the end of this training course, participants will be able to:
- Describe the key theories, principles and methods underpinning ADR
- Demonstrate basic ADR techniques appropriate for resolving disputes
- Apply the five-stage workplace mediation process to typical conflict scenarios
- Explain the essential elements of formulating clear and sustainable mediation agreements
- Reflect on personal strengths and limitations in conducting ADR sessions
Designed for
This training course is suitable to a wide range of professionals but will greatly benefit:
- Legal Leads
- Human Resource (HR) Professionals
- Anyone responsible for managing conflict or implementing ADR
- Those wishing to work towards formal certification as a Mediator
Learning Methods
Case study, small group work, facilitated exercises and feedback to facilitate learning. The teaching style is highly experiential. The best way to learn to mediate is by doing it. Accordingly, participants will spend approximately one-third of their time in role plays. Lectures are mixed with exercises. Feedback from participants will reinforce the value of the role plays.
Course Content
Day One: Introduction to ADR
- Introduction to Alternative Dispute Resolution (ADR)
- Overview of ADR methods
- Understanding the differences between mediation, arbitration & conciliation
- Causes and Dynamics of Workplace Conflict
- Understanding your preferences in resolving conflict (TKI Assessment)
Day Two: Introduction to Mediation Theory & Practice
- The workplace mediation process
- Issues Suitable for Mediation
- The Mediator’s role
- The 5-step framework for effective mediation
- Impartiality and ethics
Day Three: Key Skills Development
- Advanced negotiation techniques
- Reframing techniques
- Communication skills for ADR
- Reaching and formalising agreements
- Personal action planning
The Certificate
- Anderson Certificate of Completion for delegates who attend and complete the training course
Learn more about this course
Yes. The Certificate in Alternative Dispute Resolution training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.
No. The Certificate in Alternative Dispute Resolution training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation
The Certificate in Alternative Dispute Resolution training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.
The Certificate in Alternative Dispute Resolution training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.
If you would like additional information about the Certificate in Alternative Dispute Resolution training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.
- Phone / WhatsApp: +971 56 431 1661
- Email: [email protected]
- Website: anderson.ae
Participants attending the Certificate in Alternative Dispute Resolution training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.
The Certificate in Alternative Dispute Resolution training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.
Yes. Participants who successfully complete the Certificate in Alternative Dispute Resolution training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.
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