Course Schedules

Classroom 6 Sessions
Online / Live
Live

Training Course Overview

Certified Human Resource Professional Training Course focuses on managing employee performance, behaviour, and attitudes to create a productive and engaged workplace. At the core of every organisation are people with diverse personalities, motivations, and behavioural styles. Effectively leading them requires strong emotional intelligence, structured performance management, and practical people management skills.

This Certified Human Resource Professional Training Course equips supervisors, managers, and HR professionals with the tools to improve employee performance and address behavioural challenges with confidence. Participants explore performance improvement planning (PIP), talent management, succession planning, and effective appraisal systems.

Through a dynamic and engaging learning environment, this Human Resource Professional Course strengthens understanding of group dynamics, communication techniques, and feedback models. Delegates gain practical strategies to enhance workplace attitudes, drive accountability, and build sustainable high performance across teams.

Training Course Objectives

This Certified Human Resource Professional Training Course develops the competencies required to manage employee performance, behaviour, and attitudes effectively. It enhances emotional intelligence, performance appraisal skills, and talent management capability to strengthen organisational results.

By attending this Training Course, delegates will be able to:

  • List the key competencies of Emotional Intelligence (EI) and apply them in workplace situations
  • Identify signs of performance decline and implement appropriate performance improvement interventions
  • Differentiate clearly between talent management and succession planning strategies
  • Formulate a strong business case for effective and fair performance appraisal systems
  • Evaluate the fundamentals of group dynamics and their impact on workplace behaviour and team performance

Designed for

This Certified Human Resource Professional Training Course is designed for professionals responsible for overseeing employee performance and managing workplace behaviour. It is particularly beneficial for those seeking to strengthen their people management and HR leadership capabilities.

This Training Course will greatly benefit:

  • Leaders, managers, and supervisors aiming to improve people management skills
  • Human resource personnel, including HR business partners
  • Supervisors, middle managers, and department heads
  • Learning and development professionals
  • Staff interested in developing specialist skills in performance and behaviour management

Learning Methods

This Certified Human Resource Professional Training Course uses an interactive and reflective learning approach to strengthen practical HR and people management skills. Participants engage in structured discussions, self-assessments, and case studies focused on emotional intelligence, personality styles, and behavioural patterns.

The course incorporates performance interview simulations, feedback practice sessions, and appraisal meeting role plays to enhance real-world application. Delegates explore performance improvement planning (PIP), behavioural reinforcement techniques, and strategies for managing difficult people.

Group exercises examine talent management, succession planning, and manpower planning fundamentals. Through scenario-based learning and personal action planning, participants develop practical solutions to manage employee performance, improve attitudes, and create a positive organisational culture.

Course Content

Day 1

Understanding Yourself and Others

  • Exploring human psychology
  • Your Johari window
  • How are attitudes formed?
  • Your personality style explored
  • Understanding Emotional Intelligence (EI)
Day 2

Performance Improvement Planning (PIP)

  • Introduction to performance management of people
  • Understanding performance decline and the factors affecting performance
  • Work performance interviewing
  • Communication skills for the performance interview
  • Managing good performance – behavioural reinforcement theory
Day 3

Driving Performance through Talent Management

  • Talent management – explored
  • Employee resourcing: best practices
  • Introducing basics of manpower planning
  • Flexibility and introducing the ‘flexible firm’
  • Differentiating succession management & talent management
Day 4

Giving Feedback and Making Appraisal Work

  • The principles of effective performance appraisal
  • Performance management in a multi-cultural setting
  • How to deal with common mistakes and minimise failure
  • How to structure an appraisal meeting - a step-by-step outline
  • Giving feedback with Emotional Intelligence (EI)
Day 5

Dealing with ‘Difficult’ People

  • Providing appropriate career-path planning - supporting development
  • Dealing with difficult people and stakeholders
  • Behaviour styles – passive, aggressive, passive-aggressive & assertive
  • Handling aggression in others
  • Personal Action Planning

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the course
  • The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion

Accreditation

Anderson Professional Certification
Anderson Professional Certification (APC)® are series of courses designed by industry leaders to build and enhance critical professional skills needed to succeed in today’s most in-demand fields and help you develop a mastery of skills in a certain area.
HRCI Pre-Approved Programmes
The use of this official seal confirms that this Activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
FREQUENTLY ASKED QUESTIONS

Learn more about this course

Yes. The Certified Human Resource Professional training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.

No. The Certified Human Resource Professional training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation

The Certified Human Resource Professional training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.

The Certified Human Resource Professional training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.

If you would like additional information about the Certified Human Resource Professional training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.

 

Participants attending the Certified Human Resource Professional training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.

The Certified Human Resource Professional training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.

Yes. Participants who successfully complete the Certified Human Resource Professional training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.

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