Course Schedules

Classroom 15 Sessions
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Training Course Overview

Certified Quality Management Professional training course principles form the foundation of this Quality Assurance and Control Training, designed to strengthen participants’ understanding of quality systems and their practical application. This section introduces delegates to essential concepts such as Total Quality Management (TQM), quality assurance, and quality control, ensuring they gain the knowledge required to support consistent organizational excellence.

Quality assurance and control are vital components of any effective quality management system. They ensure that products and services consistently meet customer expectations while supporting long‑term organizational performance. Through structured methods, proven tools, and recognized best practices, organizations can build a culture that values continuous improvement and operational excellence.

This Certified Quality Management Professional training course also highlights the importance of leadership, team dynamics, and cultural transformation. Delegates explore how strong leadership, employee engagement, and collaborative problem‑solving contribute to improved morale, higher productivity, and sustainable quality outcomes across the organization.

Training Course Objectives

The Certified Quality Management Professional Training Course aims to strengthen participants’ ability to apply quality management principles and support continuous improvement across their organization. It equips delegates with practical tools and leadership insights essential for implementing Total Quality Management (TQM) and related quality frameworks.

By the end of this course, participants will be able to:

  • Define the major organizational benefits of Total Quality Management
  • Understand the leadership role in supporting quality management systems
  • Develop measurement and improvement processes for quality assurance and control
  • Describe how TQM can be introduced into their workplace
  • Identify effective quality improvement techniques for continual improvement
  • Discuss the importance of quality standards, models, and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)

Designed for

This Certified Quality Management Professional Training Course is designed for professionals seeking to strengthen their understanding of quality systems and enhance organizational performance. It is ideal for individuals involved in quality initiatives, operational improvement, and leadership roles that influence quality outcomes.

This course will greatly benefit:

  • Senior Management
  • Quality Assurance and Quality Management Managers and Staff
  • Department Managers
  • Team Supervisors
  • Human Resource Managers
  • Training Managers
  • Customer Service Professionals

Learning Methods

The Certified Quality Management Professional Training Course uses a highly interactive learning approach that encourages active participation and practical skill development. Delegates engage in a blend of lectures, group discussions, case studies, and hands‑on exercises designed to reinforce key concepts and support real‑world application.

Practical activities and breakout sessions help participants apply quality tools, analyze scenarios, and collaborate on improvement ideas. The course manual is structured for easy reference, enabling delegates to continue using the material long after the training concludes. By combining theory with practical exercises, participants gain the confidence, motivation, and capability to drive meaningful quality improvements within their organizations.

Course Content

Day 1

Introduction to Quality Assurance and Control Improvement Techniques

  • Overview and Learning Objectives
  • Quality Assurance and Control Principles
  • The Concept of Total Quality Management
  • The Origin and Philosophy behind Total Quality Management (TQM)
  • Deming's Fourteen Points
  • Understanding Six Sigma Methodology
  • Lean Principles
  • Obstacles to Implementing Total Quality Management (TQM)
  • Traditional Management vs. Total Quality Management
  • Introduction to Multiple Quality Improvement Techniques
Day 2

Principles of Quality Assurance and Control

  • The Core Principles in Achieving Total Quality Management
  • Prevention Not Correction
  • Customer-focused Quality
  • Establishing a Vision, Mission and Policy
  • Identifying Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork
  • Team-building and Leadership Exercise
  • Enhancing Verbal and Non-verbal Communication Effectiveness
Day 3

Techniques for Quality Assurance and Control Improvement

  • Process Improvement
  • Benchmarking: A Point of Reference
  • The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
  • Cause and Effect
  • Pareto Chart
  • Control Charts
  • Practical Scenarios of Implementation of Improvement Ideas
  • Methods that Stimulate Creative Thinking
  • Measuring Results
  • Cost of Quality
Day 4

Implementing a Culture of Quality – The Role of Total Quality Management

  • Putting Principles into Practice
  • Leadership: Taking Ownership of the Quality Leadership Philosophy
  • Total Quality Management as leadership principle
  • Tips for Developing and Coaching Quality Leaders / Employees
  • Implement a Business Strategy driven by  your Customers
  • Focusing on Continuous Improvement – The Role of Audit and Review
  • “Top-down” Leadership Commitment and Involvement
  • Barriers to TQM Organizational Culture Change
Day 5

Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization

  • Benefits of Implementing Total Quality Management, 'best practices'
  • To the Customer – Improved Quality
  • To the Employee – Increased Satisfaction
  • To the Organization – Better Performance
  • The Importance of Attitude and Professional Development
  • Setting SMART Objectives for Continuous Improvement
  • Outlining an Action Plan of Possibl Improvement of Ideas for the Organisations

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
  • Anderson Professional Certification (APC)® Certificate will be provided to delegates who successfully completes and pass the APC assessment

Accreditation

Anderson Professional Certification
Anderson Professional Certification (APC)® are series of courses designed by industry leaders to build and enhance critical professional skills needed to succeed in today’s most in-demand fields and help you develop a mastery of skills in a certain area.
FREQUENTLY ASKED QUESTIONS

Learn more about this course

Yes. The Certified Quality Management Professional training course can be customised and delivered exclusively for organisations seeking a tailored learning solution. Course content can be adapted to address specific business objectives, operational challenges, industry requirements, and organisational priorities. Customised training allows teams to focus on the topics most relevant to their roles while supporting wider organisational development goals.

No. The Certified Quality Management Professional training course is open to professionals from a wide range of backgrounds and experience levels. The course content is structured to provide value to both those who are new to the subject and experienced practitioners seeking to deepen their expertise. While some prior knowledge may enhance understanding of certain concepts, it is not a requirement for participation

The Certified Quality Management Professional training course uses a variety of learning approaches to maximise participant engagement and knowledge retention. These may include expert-led presentations, practical exercises, case studies, group discussions, scenario-based activities, and collaborative learning opportunities. This approach encourages active participation and helps participants translate learning into practical workplace results.

The Certified Quality Management Professional training course is suitable for professionals who want to expand their knowledge, strengthen their practical skills, and improve their effectiveness within their current or future roles. It is valuable for managers, team leaders, supervisors, specialists, consultants, and professionals seeking to stay current with industry developments and best practices. Whether your goal is career advancement, improved decision-making, or enhanced workplace performance, this course provides relevant knowledge and practical insights to support your professional ambitions.

If you would like additional information about the Certified Quality Management Professional training course, our professional support team is available to assist with course enquiries, registration guidance, group bookings, and customised training requirements. We are committed to helping you identify the most suitable learning solution for your professional development goals.

 

Participants attending the Certified Quality Management Professional training course gain access to valuable industry insights, practical techniques, and internationally recognised best practices. The course helps professionals improve performance, strengthen confidence, broaden their perspective, and develop skills that contribute to both personal and organisational success. It also provides an excellent opportunity to exchange ideas and experiences with professionals from diverse sectors and backgrounds.

The Certified Quality Management Professional training course combines practical knowledge, current industry practices, and expert guidance to create a highly relevant learning experience. Rather than focusing solely on theory, the course emphasises practical application, enabling participants to develop skills and approaches that can be implemented directly within their organisations. This balance of knowledge and practical relevance helps participants achieve meaningful and lasting professional impact.

Yes. Participants who successfully complete the Certified Quality Management Professional training course will receive a Anderson Certificate of Completion, demonstrating their commitment to professional development and continuous learning. This certificate provides formal recognition of the knowledge and skills gained during the course and can support professional growth and career progression.

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