Day One: The tasks and responsibilities of management
- Defining the role of management (Mintzberg)
- Leader and manager?
- The challenges of a new role
- Key competences of managers at different levels (CMI)
- Understanding my Strengths and Weaknesses
- What type of boss will I be?
Day Two: Leading a Team Effectively
- Understanding the internal context: Organisation’s vision, purpose and aims
- How the external context impacts the organisation
- Setting and aligning team objectives
- Gaining communications skills to provide clear direction
- High performance teams
- Embracing diversity
Day Three: Managing People
- The HR cycle: recruitment, induction, training & development, career options or exit
- Interactions with HR function
- Delivering quality Performance Reviews
- Motivating staff for performance and outcomes
- Coaching methods and skills
- Managing conflict
Day Four: Managing Resources
- Managing projects: planning, implementing and reviewing
- Assessing and managing risks
- Setting budgets
- Managing information
- Reporting, controlling and adjusting plans
- The process of continuous improvement
Day Five: Solving Problems and Making Decisions
- Managing stakeholders’ interests
- Mastering problem-solving techniques
- Understanding decision making processes and their impact
- Selecting performance measures to guide improvements
- Ensuring effective use of communications channels
- The Monkey Rule: achieving goals through the effort of others