Course Schedules

Classroom 11 Sessions
Online / Live
Live

Introduction

Continuous Innovation & Process Improvement Training Course focuses on developing the capabilities required to drive both radical and incremental change within organizations. In today’s competitive environment, continuous innovation is essential for improving business processes, enhancing products and services, and maintaining long-term success.

This Process Improvement Training Course enables participants to explore structured approaches to innovation while strengthening their ability to identify opportunities for improvement across internal and external environments. The course emphasizes the importance of aligning innovation with organizational goals and customer needs.

Participants will gain practical insights into managing change, improving operational performance, and fostering a culture that supports ongoing innovation. By completing this Continuous Innovation & Process Improvement Training Course, learners will enhance their ability to lead improvement initiatives and deliver measurable business value.

What are the Goals?

Continuous Innovation & Process Improvement Training Course aims to build strong competencies in managing change, improving processes, and driving innovation. Participants will learn how to apply structured methods to achieve continuous improvement and sustainable performance.

By the end of this training course, participants will be able to:

  • Understand the principles of continuous improvement and innovation
  • Plan, organize, and evaluate deliberate change initiatives effectively
  • Identify opportunities for innovation through internal and external analysis
  • Apply structured problem-solving and performance improvement techniques
  • Implement the full cycle of continuous improvement and innovation processes
  • Strengthen leadership capabilities in managing change, learning, and adaptation

Who is this Training Course for?

Continuous Innovation & Process Improvement Training Course is designed for professionals involved in improving business performance, managing change, and driving innovation across organizational functions. It supports individuals seeking to enhance operational efficiency and strategic impact.

This training course is particularly suitable for:

  • Line and functional managers responsible for strategy, operations, and business development
  • Professionals in marketing, HR, and product development roles
  • Managers and supervisors involved in process improvement initiatives
  • Team leaders seeking to enhance performance and innovation within their teams
  • Professionals across private, public, and non-profit sectors aiming to improve organizational outcomes

How will this Training Course be Presented?

Continuous Innovation & Process Improvement Training Course adopts a practical and interactive learning approach to ensure participants gain both theoretical understanding and applied skills. The course incorporates proven adult learning techniques to support effective knowledge transfer.

Participants will engage in expert-led sessions supported by real-world examples and case discussions. Practical exercises focus on problem-solving techniques such as root cause analysis, process mapping, and value chain evaluation. Interactive workshops enable participants to explore innovation methods including brainstorming, lateral thinking, and structured improvement approaches.

Group activities and collaborative discussions encourage knowledge sharing and application of concepts to real business challenges. Participants will also explore coaching techniques such as Lean Six Sigma, Kaizen, and Total Quality Management to support continuous improvement. This approach ensures participants leave with actionable tools to drive innovation and process improvement effectively.

Course Content

Day 1

Continuous Improvement

  • Background to the Quality movement
  • Process Evolution (continuous) or Revolution (step change) Improvement
  • Strategic choices: Meeting the Customers’ Needs
  • Sources of change in the external and internal environments
  • Innovation from Creative Destruction
  • Why organisations fail
Day 2

Day Two: Identify and Solve Problems

  • Managing different types of change
  • Problem-solving vs. performance-improvement vs. innovation
  • The problem solving cycle
  • Problem identification techniques: 5 Why’s, Root Cause analysis
  • Questioning techniques: solving the right problem
  • Problem solving techniques: SSM, CATWOE, Mind maps, brainstorming
Day 3

Delivering Change and Improvement

  • Maintaining focus on objectives and outcomes
  • Aligning business processes to deliverables
  • Process mapping and business process management
  • Cost of poor quality: Value chain analysis
  • Roles in change & improvement initiatives
  • Fail fast: conducting test/pilot projects
Day 4

Creating a Culture Supporting Innovation

  • Governance structures to deliver improvement
  • Performance metrics and measurement
  • Evaluating and comparing results
  • Creative methods: lateral thinking, Delphi
  • Coaching techniques: Lean Six Sigma, Kaizen, TQM
  • Juran’s spiral of progress: monitor, review, report, adapt
Day 5

Leadership Attributes for Innovation & Improvement

  • Go/no go and resource decisions
  • Dealing with the unexpected and obstacles
  • Setting the example and leading the charge
  • How change and learning occur
  • Motivation and morale in a world of constant and never-ending change
  • Overcoming resistance to change - why innovating is hard

The Certificate

Recognition
  • Anderson Certificate of Completion for delegates who attend and complete the training course
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